About Our Animal Hospital

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• Do I need an appointment?

  We ask that you call to make and appointment before bringing in your pet…

• Can my pet see the same veterinarian each time we visit?

  Our veterinarians enjoy building close relationships with the clients and patients that they see. When you call to make an appointment, please let us know which veterinarian you would like to see…

• Why is my veterinarian referring my pet to a specialist?

  We want to make sure that your pet receives the best veterinary care possible. Your veterinarian will let you know if they feel that your pet’s particular condition would benefit from the advice of a specialist…

• Can I call and have you fax a copy of my pet’s rabies certificate and proof of vaccinations to the kennel where my pet will be staying?

  If you provide us with your boarding facility’s contact information, we will be happy to send them your pet’s vaccination records and rabies certificate…

• I think my pet ate something that’s making him/her sick, and he/she has lost consciousness/is having seizures/trouble breathing. What should I do?

  During normal business hours, bring your pet in immediately. If possible, call us right before you leave to help us prepare to help your pet as soon as you arrive…

• I think my pet might be sick. Can I call you and have your veterinarian give me medical advice over the phone?

  Our veterinarians are happy to answer questions about treatment and care for your pet. If you think your pet might be sick, the best thing to do would be to make an appointment, so that your veterinarian can physically examine your pet…

• Is it OK to call with questions about my pet’s health?

  We always welcome questions about your pet!…

• What forms of payment do you accept?

  We accept Cash, Debit, Visa, MasterCard and American Express. If your pet is enrolled in an insurance plan, please let us know when you arrive so that we can help you fill out your claim forms…

• What can I do in the case of an emergency and your clinic isn’t open?

  If your pet has a medical emergency and our hospital is closed, please call your local emergency clinic. When you arrive at the emergency clinic, inform the staff that you are a client of Eagle Ridge Animal and Bird Hospital. They will send our hospital the records of your visit, so your veterinarian can determine the appropriate follow up care for you pet…

• What are the hospital hours?

  Mon – Fri: 7:15 am to 7:00 pm…

  Please Note: Monday to Friday the Doctors are in at 9:00 am and phones are answered after 8:00 am.